FAQ

Open the page of the deck you want and pick a date and a time slot. You book with our partner Tiqets and pay there; the ticket comes to your phone.

Tiqets, the partner you booked with. Their support team helps with changes, cancellation and your ticket. The link is on our contact page.

Yes. Every ticket for SUMMIT, the Empire State Building and Top of the Rock comes with a date and a time slot.

Booked with Tiqets, SUMMIT and Top of the Rock can be cancelled free of charge up to 24 hours before the day of your visit, the Empire State Building up to 24 hours before your time slot.

The terms of the deck apply. Tickets bought directly from SUMMIT are final sale. A standard ticket bought directly from the Empire State Building is non-refundable, but the booking can be changed.

SUMMIT is open from 08:00 to midnight, with last entry at 22:30, and Top of the Rock from 08:00 to midnight. The hours of the Empire State Building change through the year; you pick your slot when you book.

At SUMMIT, 15 minutes before your time slot. At Top of the Rock, go to the red carpet on 50th Street at your entry time; there is no entry before it. At the Empire State Building, the ticket is valid only for your date and slot.

At SUMMIT, more than 20 minutes late means waiting for an open slot or rebooking for a fee, depending on availability.

At SUMMIT, children aged 5 and under go free and children aged 6 to 12 need a youth ticket. The Empire State Building and Top of the Rock have tickets for children aged 6 to 12 and for seniors aged 62 and over.

At SUMMIT, only foldable strollers are allowed.

Not to SUMMIT, where bags are not allowed. The Empire State Building has a security check, no lockers and no room for large luggage. Travel light to every deck.

No. The Empire State Building does not allow monopods or tripods, and Top of the Rock does not allow tripods.

Outside food is not allowed at SUMMIT or Top of the Rock. At SUMMIT, the café on the terrace sells food and drinks.

For your shoes, yes: the mirrored floors rule out stilettos, steel-toe boots, cleats and other shoes that can damage the floor.

At Top of the Rock, your ticket is reissued for a later time or date if the weather or the visibility is poor. At SUMMIT and the Empire State Building, the cancellation terms of your ticket apply.

No. The Rockefeller Center Christmas tree and the ice rink are below the decks and cannot be seen from them.

Among others, the Empire State Building and the Chrysler Building, across Midtown Manhattan.